9/19/2023 0 Comments Malco sheet metal scribe![]() We inspect every item / shipment for damage prior to tendering the items to the delivery company. Once you accept the shipment, any damage claims at that time are between the delivery company and the buyer. It's always best to take a picture and let us know, so we can make arrangements to get you a replacement as quickly as possible. It's best to refuse the delivery and notate the damage on the driver's bill. It is the buyer's responsibility to inspect for damage upon receipt from the shipping / delivery company. Occasionally, items are damaged in shipment. If the item(s) can not be returned to the shelf for resale, they will be returned to you at your expense. Refunds will always be issued back to the method of payment used for the original purchase. If they can, we will comply with your request for a replacement item(s) or a refund. Upon receipt of the item(s) back, an inspection will be performed to determine if the item(s) can be returned to the shelf or not. If the request is authorized, we will also provide instructions on how and where to return the purchase. Once we receive your request, we will respond with either an authorization to return, or deny the request with an explanation. State if you want a replacement or a refund.Provide a reason for your return request. ![]() Request a return via our Contact Us link.Any return shipping damage claims will be your responsibility. We recommend you insure the shipment against loss or damage. You are responsible for return shipping costs. If the terms and conditions have not been met, we will contact you to arrange for the items to be returned to you at your expense. If they have, we will issue a refund back to the original method of payment used at time of sale, less our original cost of shipping. Upon receipt of the returned item(s) an inspection will be performed to ensure the above terms and conditions have been met. Return terms and conditions: Item(s) must be new and unused in the original packaging with all original documentation included. HVAC Wholesale Direct is a distributor and is not responsible for labor claims, supplies or refrigerant cost recovery or rejected manufacturer's warranty due to misapplication or for operating outside the terms of a manufacturer's warranty.Īfter 30 days, we will still accept returns but with a 15% Restocking Fee for up to 90 Days Many manufacturers will request a copy of the contractor license or a bill of install to start the warranty procedure. We encourage you to be a licensed HVAC contractor or to hire a Licensed HVAC contractor to be sure you can truly get the manufacturer's warranty. Because of the professional install these products carry a longer warranty, different than found in similar products offered by big box stores for do it yourselfers. N.The items we offer on our website are professional grade products that are designed and built to be installed by licensed, professional tradesmen. No credit will be issued if product has been tampered with in any way.ĥ. Include a description of the defect or problem and a copy of your original invoice so credit can be given.Ĥ. If the number is not on the package it will be refused.ģ. Write the RA on all packages to be returned. Get a return authorization number (RA) by contacting customer service at 1-88Ģ. You will be refunded the full amount plus taxes by credit card or check, depending on your method of payment.Ī 10% restocking fee may apply based on the nature of the return.ġ. In the case that the product is not defective, all original packaging must be intact and included in the return shipment. In order to receive a refund all items must be in the original package and unused. In the case that a product is not defective or damaged, the customer will be responsible for delivery and return shipping cost. The Tool Store will refund all costs when returning a defective or damaged product. 1/2'' Drive Sockets / Ratchets / Extensionīecause our customers are the foundation of our business we would like to make it as easy as possible to return unsatisfactory or defective merchandise.Cabinet Door Rail & Stile Router Bit Sets.Plywood / Melamine / Laminate Saw Blade.
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